We will do what we can to ensure you are satisfied with your jewelry. Do not hesitate to contact us at marie@marieandcharlie.com if you have any questions or concerns regarding your order. Please note that sale items, coupon and discount codes cannot be refunded.
RETURNS
If you are not satisfied with your purchase, you may contact us with the order number, the item that you wish to return and the reason for the return. We will send you a pre-addressed label to attach to your return. All returns must be sent back within 14 days of the date you received the item in the same packaging and condition (unworn).
Please allow 2-3 business days for processing after the package has been back to us. There will be a 5% restocking fee for the return. The refund will go to the card you placed the order under.
EXCHANGES
If you are not satisfied with your purchase, you may contact us with the order number, the item that you wish to exchange and the reason for the exchange. We will send you a pre-addressed label to attach to your exchange. All exchanges must be sent back within 14 days of the date you received the item in the same packaging and condition (unworn).
Please allow 2-3 business days for processing after the package has been back to us. There will be a 5% restocking fee for the returned item, so additional cost/charges may apply depending on the item to replace.
WARRANTY
Please consult your jewelry’s Vendor’s page to know what the warranty for your jewelry is as each Vendor has a different policy. If in doubt, please contact us at marie@marieandcharlie.com.